Excellence anchored in service began to take on new meaning when I stepped out of the lab and into the operating room at Weill Cornell Hospital this past summer.
If the lab demanded control over microscopic volumes, the operating room demanded control over anatomy. Every time an instrument entered a patient, it was millimeters from bone, nerve, blood supply, airway, you name it. The stakes were no longer data points, they were faces, voices, and personalities.
The first time I observed an orthognathic surgery, or a jaw repositioning, the patient lay anesthetized beneath bright lights while monitors hummed softly in the background. One by one, the residents and nurses scrubbed in, tied their gowns, pulled on their gloves, and gathered around the operating table, waiting for the lead oral surgeon to arrive. The wall behind them was covered with photographs of the patient’s face, X-rays, and handwritten measurements. As they waited, the residents quietly reviewed the plan, pointing from the wall to the patient, and to the neatly arranged instruments on the tray.
When the lead surgeon entered, the atmosphere shifted to a focused silence and decorum filled the room. First, the surgeon turned to me and another student who was observing. He explained that he had been practicing for many years and had seen plenty of students faint watching their first procedure. If we felt lightheaded, he said, we should feel comfortable sitting down or stepping out. I nodded and thanked him. Outwardly, I tried to appear composed. I had shadowed dentists and orthodontists before, and I had seen all 22 seasons of Grey’s Anatomy more than once so I knew blood would not unsettle me. I told myself I was prepared, but beneath that confidence was a deep, almost trembling excitement. I understood that this was not a medical drama or a routine dental appointment. This was a four hour surgery that would permanently alter someone’s face, bite, and pain levels on a daily basis.
The surgeon then encouraged us to stand directly behind the team and to shift with them as they moved so we could see clearly. I remember being struck by that generosity. If I were about to perform a complex, hours-long operation, I imagine I would want as much space as possible. They were meticulous surgeons who were also teachers, ready to share their skill and perspective.
Then, the procedure began. I did not feel lightheaded at all. If anything, I felt intensely alert, energized, and a deep sense of awe for the surgeons performing the procedure. About an hour in, the other student observing fainted. The surgeon’s earlier warning suddenly felt practical rather than theoretical. She left the room and I followed to ask if she needed anything, but when I saw nurses helping her I walked right back into the operating room because I could not miss another second. I felt so absorbed by the procedure - I could not look away. I watched scalpels part tissue with deliberate precision and drills meet bone in rhythmic bursts.
One of the most striking moments came when two residents positioned themselves on either side of the patient to perform an osteotomy. On the surgeon’s count, they took turns pressing the pedal and advancing the drill into either side of the patient’s jaw. They adjusted the angle and pressure of the drill with exactness as the drill progressed through the bone. It felt choreographed and rehearsed, yet dependent on trust in the room. At one point, the surgeon reminded them that hesitation in that moment was more dangerous than confidence: the residents had to press the pedal decisively and drive the drill into bone without second-guessing themselves. What moved me most, however, was not the technical mastery but the mentorship unfolding in real time. The surgeon corrected gently but firmly. He explained decisions aloud. He made room for learning within a space that had high stakes.
I stayed in the operating room until the final sutures were placed, even after the lead surgeon left. Over the following weeks, I continued returning and learning from these procedures. In addition to observing surgeries, I heard the quieter moments between the residents where they reviewed scans, debriefed cases, and supported each other through an intense training environment. Their ambition was evident but so was their trust and reliance on each other. The operating room demanded individual excellence yet succeeded through collective trust. In the lab, precision meant eliminating contamination. In the operating room, precision meant committing fully to a movement that could not be undone. Both required control and carried consequences. But standing there, in the operating room at Weill Cornell Hospital, I began to recognize something deeper threading through both spaces: vulnerability.
Before one procedure, the lead surgeon spoke about the pain this particular patient experienced every day - the inability to bite normally, the chronic discomfort in their jaw, and the insecurity that accompanied smiling or speaking in public. He framed the surgery as a chance for this person to feel comfortable in their own skin again. I found myself ruminating on that thought, the thought that someone might move through the world uncomfortable in their own skin.
To me, the mouth represents much of a person’s personality. It is how we communicate, share ideas, laugh without restraint, nourish ourselves, and express joy, hesitation, confidence, etc. It is a visible marker of identity. A smile can introduce a person before they even speak. The way someone articulates their words shapes how they are heard. The mouth is both functional and expressive. It is a beacon of who someone is and a barometer of how they feel about themselves.
Dentistry, at its core, is not simply about performing procedures; it is deeply personal. It is about meeting a patient where they are, and taking on their pain, insecurity, or frustration. It requires attention to detail and manual dexterity, but also emotional attentiveness. Unlike other healthcare professionals who might perform procedures hidden within the body, dentistry is visible to the world. Its outcome affects how someone moves through the world and that impact is lived every day. Through these experiences, I learned that precision is meaningful because of the people attached to the work. Ultimately, ambition is connected to service when it addresses someone’s vulnerability.
While reflecting on my time in the operating room, I read The Spirit Ambulance by Scott Stonington, which explores end of life care in Thailand. In moments where Western medicine might default to prolong life at all costs, families in Thailand often prioritize dignity, cultural values, and the patient’s spiritual transition to death. In those moments, care is defined by what is done, not how much can be done. The Spirit Ambulance poses different questions: what happens when restraint is more compassionate than action? How do physicians care for patients when preserving dignity matters more than demonstrating capability?
These questions lingered after I left the operating room. I began to realize that my understanding of care did not begin in a lab or operating room, but had been shaped much earlier in more ordinary moments.